In providing your orthodontic care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
Information that we collect
We may collect the following information about you:
- Personal details such as your name, date of birth, NHS number, address, telephone number and email address
- Information about your dental and general health, including
- Clinical records made by dentists and other dental professionals involved with your care and treatment
- X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
- Medical and dental histories
- Treatment plans and consent
- Notes of conversations with you about your care
- Dates of your appointments
- Details of any complaints you have made and how these complaints were dealt with
- Correspondence with other health professionals or institutions
- Details of the fees we have charged, the amounts you have paid and some payment detail
Dr Glenn Cooper is responsible for keeping secure the information about you that we hold.
Our data protection policy ensures that the practice complies with data protection requirements to ensure that we collect, store and dispose of your information responsibly.
How we use your information
To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.
If your child is eligible for NHS treatment we will share your information with the NHS via an internet connection for your dental treatment and for NHS payments and also if necessary The hospital or community dental services or other health professionals caring for you.
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.
Keeping your information safe
We store your personal information securely on our practice computer system and in a manual lockable filing system. Your information can only be accessed by personnel who work at the practice. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure security of the practice premises, the practice filing systems and computers.
We are seeking your preference for how we contact you about your dental care. Our usual methods are telephone, letter or text.
Where your data is held
Your data is held on secure servers operated by Namesco Limited and will be stored under robust security measures.
We comply with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure and we use the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all of your personal information is protected to the highest standards.
The transmission of information via the internet is not completely secure. Any emails we send or receive may not be protected in transit. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.
Any passwords that you use must be kept securely. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Additionally, the information that we collect from you may be transferred to, and stored at, a destination outside the UK and the European Economic Area ("EEA"). It may also be processed by our third party suppliers outside of the UK and EEA.
This site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.
Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.
Read Google's overview of privacy and safeguarding data
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We may also use trusted third-party services that track this information on our behalf.
Most web browsers allow some control of most cookies through the browser settings. Every browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features may be disabled.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The Data Controller
The data controller of this website is: Dental Health Centre, a UK Limited Company.
Dental Health Centre registered address is Dental Health Centre, 128 Woodford Avenue, Gants Hill, Ilford, Essex, IG2 6XA.
Our registration number for the UK Data Protection Act 1998 is ZA161964
Whose registered office is:
Dental Health Centre,
128 Woodford Avenue,
Operating office is:
Dental Health Centre,
128 Woodford Avenue,
Data Protection Officer
Mr Eli Joffe
Dental Health Centre
Tel: 0208 550 0546
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 18 May 2018.
Contains public sector information licensed under the Open Government Licence v3.0.